Shipping and Return Policies
ALL SALES ARE FINAL
Because of the deeply discounted pricing on the items you purchased, your order cannot be cancelled, your merchandise cannot be returned and we do not offer refunds.
Being prepared for the delivery will eliminate delays and expedite the delivery process. Stay in contact with sales representative so you know when to expect shipping and delivery.
We contract with the courier for curbside delivery ONLY. The freight company will not move the items you purchased to your desired location.
The delivery address must be tractor-trailer accessible.
The freight company will call you to schedule a delivery appointment when your items arrive at the destination terminal. Even with lift gate service, most products require from 2 to 6 people at the time of delivery to get the merchandise off the truck.
Independent Delivery Agents:
Placement services provided by independent delivery agents are available in limited areas and are offered to customers within those areas at the time of purchase. If you made arrangements for placement services when you placed your order, the delivery agent will contact you directly to schedule a delivery appointment. If you have questions about the delivery process, please contact your sales representative and/or the delivery agent before the scheduled delivery date.
While the delivery agent is still there carefully remove all packing materials and thoroughly inspect your items. Do not use sharp blades to remove packing materials. Compare the items you received with the items listed on the delivery receipt.
If everything arrived in good condition:
Sign the delivery receipt. The driver will give you a copy and take the original.
If items are missing:
Note the missing items on the delivery receipt and contact your sales representative who will have those items shipped to you. Missing items must be reported within 10 calendar days of delivery.
If items are damaged:
If you ordered a spa, refuse the delivery only if the acrylic is damaged or the damage is extreme. If damage is limited to only the cabinet or cover only, do not refuse delivery. Note the damaged portion on the delivery receipt and notify your sales representative so replacements can be shipped to you at no charge.
If you ordered a Spa Cover, refuse delivery if there is any damage and call your sales representative. When you notify us you refused delivery we’ll have a replacement shipped to you at no charge.
If you ordered a Bath, refuse delivery if there is any damage and call your sales representative. When you notify us you refused delivery we’ll have a replacement shipped to you at no charge.
If you ordered a Sauna, refuse delivery of the entire shipment if any portion damaged. Do not accept a partial shipment, do not accept delivery if the sauna is damaged. Please contact your sales representative after refusing delivery and a replacement will be shipped to you at no charge.
If you ordered a Tanning bed, look carefully for broken glass and proceed cautiously when removing packing materials. Inspect both the bench and the canopy for any visible damage. If only one half of the tanning bed is damaged, accept delivery of the undamaged portion and note the delivery receipt with the portion that was damaged and refused. Call your sales representative and replacement item(s) will be shipped to you at no charge.
If you accept delivery of a damaged item and damage isn’t noted on the delivery receipt, you will be responsible for the cost of replacing the item and all applicable shipping charges. Shipping insurance is available for a nominal fee at the time of purchase; it cannot be purchased after the item ships. Shipping insurance covers the cost of parts that were damaged but not visible upon reasonable inspection at the time of delivery. Shipping insurance covers the cost of replacement parts and the applicable shipping charges only, not replacement of the entire item.